Welcome to our support center
Whether you're waiting for your order, you've just started using your product, or you're a longstanding customer, chances are the answers you need are below.
I'M WAITING FOR MY ORDER
The reason we charge in advance is because our system doesn't hold credit card details - we don't have a way of authorizing a card and charging it at a later date. We are truly sorry for the inconvenience but unfortunately in the instance that you’re not comfortable with us taking payment before shipment (and waiting up to three weeks for delivery), the only option is to cancel your order for a full prompt refund. You can always order at a later date when we have more inventory available, but right now we’ve had a hard time keeping it in stock and on the shelves. We're sorry for the inconvenience and thank you for your patience - we hate waiting too!
Recent orders are being processed with a 2-3 week wait time from the time of order. We're sorry for the delay but are doing our best to get your order out to you as fast as possible. If you've waited three weeks and still haven't received a tracking number, please contact us with your order number for immediate assistance.
Once in a while our shipping software will issue a tracking number prematurely. Once in a while our shipping center will have a small delay between when the shipping label was created and when the shipping carrier has come to pick it up and scan it. If your tracking number hasn't been updated since receiving notification please allow 2 business days as it is generally just off to a slow start.
We recommend first calling Fedex or USPS with your tracking number to locate your package. Then asking your neighbors and family members if they've seen it... and if it still hasn't appeared please contact us and we will help find a solution!
February 5th Update - We are waiting on inventory to arrive from the factory to our shipping center so we can dispatch your order. Please allow up to 3 weeks from the date of purchase to receive your order.
We ship most orders from our Vermont or Pennsylvania shipping centers. Some orders also go out direct from our factory. We are a family owned Vermont company with our primary shipping center and office in Vermont. However our factory is still in China. We understand that some of you want an American made product only, however the price of our best selling Lipo Wrap would be closer to $2000.00 USD if we made it in the USA. We have tried. It is imperative to our mission that our products be affordable to the home user in order to get this technology into the home. We believe in our mission and as much as we'd prefer to manufacture in America, it's simply not possible at this time. Thank you for your understanding.
I'VE JUST RECEIVED MY ORDER
The time indicated in your instruction book is your starting point. Extend if needed. Red light can effectively be used on every part of the body where unwanted fat deposits exist, including the waist, hips, upper thighs, neck, and arms. Most people aim for around 50 minutes a day if they're treating a few areas. Example: 10 mins: mid section (stomach) 20 mins: hips 20 mins: arms After every 20 minute session, the LED wrap must be switched off to cool down. If instructions are not followed correctly your wrap could malfunction. Most people experience the best results using it earlier in the day and close to the time when they work out or are most active. Make sure you follow fat loss protocol for best results
Yes! You can use it to both. Due to the fact that lipolysis will start to take effect around the 6 minute mark, we recommend treating the face for no more than five minutes per session to preserve the integrity of youthful face fat.
Absolutely, if it's comfortable for you to do your exercise while wearing the wrap there is no reason not to. Many people like to use it in conjunction with a vibration plate and do both at once.
You certainly can. However we highly recommend following the fat loss protocol to support your success and adding a liver supplement like milk thistle for example, so as not to strain your liver.
All of our wraps come standard with the device and an adapter. The battery pack is an optional feature available for purchase in our online shop.
If your wrap has every other row lit, one row that looks turned off and one row that is lit red, one after the other across the board - then it's working perfectly! In this case you're looking at invisible infrared light in 850nm wavelength between the visible red light rows. However, if your lights have a different issue, please contact us for tech support as you may need a replacement.
I'VE BEEN A CUSTOMER
With the first generation battery pack we offered for The Nushape Wrap, the individual batteries needed to be placed the correct way according to instructions or else they could overheat or have issues. We have since replaced the first generation battery box with the new, portable power bank for portably powering your wrap. We can send you a replacement if you need it, please request this below with customer service.
Please follow the return instruction provided in our terms and conditions.
Something isn't right with my wrap. I think it's the adapter or controller. Can I get a replacement part?
